FAQ

What is SlotsRoom?

We use the Real Time Gaming software to provide our players with a unique casino experience based on our extensive knowledge of the online gaming industry.

How can I deposit or withdraw?

We offer VISA, all major Credit Cards and Bitcoin as deposit options. We can process withdrawals via wire transfer, check (US only) and Bitcoin. We constantly look to improve the options available so check back as more options will be added in the near future.

Can I win real money?

Yes, all players have an opportunity to play for real cash prizes and ever-increasing jackpots, we also offer a fun mode for those that want to familiarise themselves with the place.

How old do I have to be to play?

The minimum age for the casino is 21 years of age.

Is there a minimum or maximum deposit or withdrawal limit?

There is a minimum accepted deposit is $35.00

The minimum withdrawal is $200 with a maximum weekly withdrawal limit of $4000.

How do i verify my account?

To fully verify your account, we would need you to send: Passport or Driving license, a copy of a recent utility bill and a copy of the front and bank of any cards used to deposit. We would also require at least one deposit.

What if I have a problem?

We have highly trained casino hosts on hand 24 hours a day, 365 days a year available to help via our live chat function alternatively you can email us at support@slotsroom.com

Is Casino Game’s outcome Random?

Random Number Generator, or RNG for short are used at SlotsRoom. RNG ensures that games are completely free and fair and that all cards, spins and results are completely arbitrary.

What is a welcome bonus?

Welcome bonuses give new players the opportunity to get bonus funds as a percentage of their deposit to welcome you to the casino and give you a true feel of what is on offer.

What are wagering requirements?

All bonuses are subject to terms and conditions and a wagering requirement stipulates how many times the bonus funds have to be wagered before you are able to withdraw your funds. The T&Cs can be found in the promotions page in the cashier section of if you would like to check these ask one of the casino hosts.

How do I claim a bonus?

No bonuses are added automatically added, you must opt in to use the bonus by entering the code in the cashier section under the promotions tab. Once you make your deposit the funds should automatically update showing your bonus. If this does not happen for any reason come straight through to a member of staff before playing so this can be rectified. Below is a step by step on how to apply:

All bonuses will have a coupon code for you to redeem, once you have chosen the bonus you will like to use

  • Go to the Cashier section in the casino

  • Select the 'Coupon Tab'

  • Enter chosen Coupon Code

  • Click 'Redeem Coupon'

  • Make your deposit and the bonus will be added automatically

Are there any restrictions on what I can win off a bonus?

Different bonuses will have different terms and conditions, so always review these when accepting the bonus. If you have any questions come speak to our Casino Hosts for more information.